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National Helpline for LGBT+ Victims and Survivors of Abuse and Violence0800 999 5428

Email help@galop.org.uk

Helpline Supervisor

Do you want to make life better for LGBT+ victims and survivors of abuse? 

Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Helpline Supervisor to contribute to the delivery of Galop’s National LGBT+ Helplines and triage service, supporting thousands of LGBT+ survivors each year.  

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do. 

We run three national support helplines for LGBT+ victims and survivors of domestic abuse, so-called “conversion therapy”, and hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey. 

We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report into LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.  

We are looking to recruit a Helpline Supervisor to provide support and information to survivors who have been subjected to violence and abuse, including domestic abuse, hate crime, sexual violence and so-called conversion therapies.  

As Helpline Supervisor you will support the Head of Helpline and Volunteering with the day-to-day running of the service, including developing rotas, processes and ensuring the effective monitoring of support to survivors. You will contribute to ensuring a high-quality service by providing expertise and advice to the team during shifts and managing a team of helpline volunteers.  

This role will also include one third of your time dedicated to working on the helpline, working as part of the team to respond to emails and chats and answer calls. 


Galop’s offices are located in London. Hybrid working is available.  


Full time (35 hours per week). 

This role will be required to work evenings and weekends on a regular basis (based on helpline opening hours)  


Fixed term until 31 March 2025 (continuation after this point subject to additional funding) 

Reports to 

Head of Helplines & Volunteering 


£32,293.93 – £34,476.08 (including Inner London Weighting of £3,892 which is available to staff who live in London and/or work from the Galop building in central London). 

Closing Date  

Applications should be submitted by 12 noon on Monday 9th January 2023.  

Interviews will be held from week beginning 16th January 2023.  


If you have any questions or would like to discuss the role further prior to application, please contact Leighton at leighton@galop.org.uk 

Download an application pack to apply 

Please send completed applications and equal opportunities form by email only to recruitment@galop.org.uk