Some users may be struggling a lot and may use the forum to talk about these feelings. If you see a post, or notice a pattern of posts from one user, where you feel worried about their wellbeing or the wellbeing of those around them, here’s how you can support them:
- Reply to any post where someone talks about being very distressed with a kind, non-pressuring message encouraging them to look after themselves and seek help if they can. You don’t have to know how to solve their problems; just letting someone know you care can mean a lot
- Encourage people to talk to us through the helpline, or if someone is talking about suicidal feelings, they can also talk to a service like the Samaritans
- Report posts where someone is talking about harm that may come to them or to someone else, so that we can contact them directly and see how they’re doing (if we’ve not replied to their post already)
- You can also flag posts where you worry the information included could be used to harm someone. For example, if someone shares identifying information about themselves or another user
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