Exit site Click here, or press the ‘esc’ key to exit this site quickly..

LGBT+ Domestic Abuse Helpline0800 999 5428

Conversion Therapy Helpline 0800 130 3335

LGBT+ Hate Crime Helpline 020 7704 2040

Head of Helplines and Volunteers

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop, the UK’s LGBT+ anti-abuse charity, is seeking someone passionate about improving life for the LGBT+ community in the UK to be our new Head of Helplines and Volunteers.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run three national support helplines: for LGBT+ victims and survivors of domestic abuse, survivors of so-called “conversion therapy”, and LGBT+ people who have experienced hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them and then supporting them through their journey.

We use what we learn through working on the frontlines with clients to work on national and local policy changes, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report on LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and a better understanding of the needs of LGBT+ people around the country.

This is a brand new role leading our national helpline services, which provide support to LGBT+ victims and survivors of abuse and violence in the UK, and ensuring that Galop maintains high quality, consistent support across all areas of our helpline provision. You will work alongside our other Heads of Services to deliver advice, support, and advocacy to thousands of LGBT+ victims and survivors of interpersonal abuse and violence each year. You will oversee our triage system within Galop, ensuring that survivors get the right support for them.

You will take the lead on Galop’s work with volunteers. As well as operational management of the helpline volunteer team, you will work with colleagues from across the organisation to embed our volunteering programme, ensuring that volunteering across Galop is meeting the needs of our community. We recognise that your experience may be from unpaid roles as well as formal employment. We want to know why you’re the right person for this role, not whether you’ve been given the right opportunities.

Due to the nature of the role, regular evening and weekend work will be required. Flexible working is available, but it is anticipated that this role will work mostly from the Galop building in central London.

At Galop, we believe that life should be safe, just and fair for all LGBT+ people, and that includes our staff in the workplace. We believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end, Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans and BAMER members of staff. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.



Galop’s offices are located in London. Hybrid working is available.


Full Time (35 hours per week)



Line manages

Helpline workers and volunteers

Reports to

Director of Services 


Galop uses the NJC scales. This post is on NJC scale points 30-36 (£38,152 – £44,356 per year including London Weighting).


Closing Date

Applications should be submitted by 10:00am on 20th June 2022.

First round interviews will be held from week beginning 27th June 2022.



If you have any questions or would like to discuss the role further prior to application, please contact our Director of Services, Amy Roch – amy@galop.org.uk


Download an application pack to apply

Please send completed applications and equal opportunities form by email only to recruitment@galop.org.uk