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LGBT+ Domestic Abuse Helpline0800 999 5428

Conversion Therapy Helpline 0800 130 3335

LGBT+ Hate Crime Helpline 020 7704 2040

Hate Crime Triage Officer and Independent Victim Advocate

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people and the needs of our community are at the centre of what we do.

We run two national support helplines: one for LGBT+ victims and survivors of domestic abuse, and the other for LGBT+ people who have experienced hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them and then supporting them through their journey. We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report on LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and a better understanding of the needs of LGBT+ people around the country.

This is a brand new role, supporting the pan-London hate crime victim service known as CATCH. The service is run in partnership with specialist organisations working with victims of hate crime. This partnership is led by Galop and is formed of expert services with long track records of supporting people facing hate crime, including specialists in hate crimes motivated by racism, anti-LGBT+ prejudice, antisemitism, anti-Muslim, or anti-disability prejudice. Each organisation provides support and advocacy for hate crime victims, including offering clients a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from authorities.

The partnership currently receives around 4000 referrals per year, and this new role will work to identify the needs of each person referred to the service, bring them into the advocacy where appropriate, offering one-off advice and assistance or referring elsewhere where the clients’ needs suggest this is the best route for them (a process known as “triage”). The role will also work directly with some LGBT+ victims of hate crime directly, providing advocacy and support for them.

We recognise that your experience may be from unpaid roles as well as formal employment. We want to know why you’re the right person for this role, not whether you’ve been given the right opportunities. At Galop, we believe that life should be safe, just and fair for all LGBT+ people, and that includes our staff in the workplace. We believe in equity and understand the importance of inclusion for staff with a wide range of lived experiences. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans and BAMER members of staff. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.


Galop’s offices are located in London. This role will be based in the office following the end of the current pandemic. The team is working remotely while the pandemic continues.


Full Time (35 hours per week)


Until 30/09/2023

Reports to

Head of Hate Crime Services


Galop uses the NJC scales. This post is on NJC scale points 20 to 25 (£29,705 – £33,291 per year including London Weighting).

Closing Date

Applications should be submitted by 10:00 am on Monday 13th September 2021.
First-round interviews will be held on Thursday 23rd September 2021.



If you have any questions or would like to discuss the role further prior to application, please contact our Head of Hate Crime Services, Nick Antjoule, at nick@galop.org.uk

Please send completed applications and equal opportunities form by email only to recruitment@galop.org.uk

Please send completed applications and equal opportunities form by email only to recruitment@galop.org.uk 


Download an application pack to apply