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LGBT+ Domestic Abuse Helpline0800 999 5428

Conversion Therapy Helpline 0800 130 3335

LGBT+ Hate Crime Helpline 020 7704 2040

Hate Crime Triage Officer and Independent Victim Advocate

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Hate Crime Triage Officer and Independent Victim Advocate.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run three national support helplines for LGBT+ victims and survivors of domestic abuse, so-called “conversion therapy”, and hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them and then supporting them through their journey.

We use what we learn through working on the frontlines with clients to work on national and local policy changes, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report on LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and a better understanding of the needs of LGBT+ people around the country.

The role will involve reaching out to offer one-off assessment conversations to people referred into the CATCH partnership of anti-hate crime services. The partnership covers all forms of hate crime, with the majority of cases you triage involving people facing racist hate crimes. You will offer empathetic listening, assess whether someone fits the CATCH service criteria, and refer them to an appropriate service inside or outside the partnership. This triage work will be shared with a second Triage Officer. You will also offer deeper work over a longer period to a small number of clients by holding a small advocacy caseload of LGBT+ people facing hate crime

We are looking to recruit someone with good people skills and frontline experience who understands the needs of people facing hate crime across a breadth of marginalised communities. You’ll need to have good teamwork skills, a focus on self-care, and be prepared to work in an environment where abuse and violence are regularly talked about. You’ll also need to understand the impact of trauma and how that affects people facing hate crimes.

The role will report to the Head of Hate Crime Services and be supported by the wider team. In-house support, upskilling, and training will be provided – you don’t need to already be an expert on hate crime to be the right person for this role.

To be considered for this post, you will need to demonstrate an ability to enable people referred into the service facing all forms of hate crime to feel heard, supported and reach the right service. You will need excellent listening and communication skills, with the ability to obtain the information you need to assess a case while leaving clients feeling supported. Most importantly, you need the capacity and attitude to become familiar with the needs of a broad spectrum of experiences across race, faith, LGBT+, and disability hate crime.



Galop’s offices are located in London. Hybrid working is available.


Full Time (35 hours per week)


Until 30/09/2023

Reports to

Head of Hate Crime Services


Galop uses the NJC scales. This post is on NJC scale points 20 to 25 (£30,224 – £33,873 per year including London Weighting).


Closing Date

Applications should be submitted by 10:00am on Thursday 11th July 2022.

First round interviews will be held on Thursday 21st July 2022.



If you have any questions or would like to discuss the role further prior to application, please contact our Head of Hate Crime Services, Nick Antjoule, at nick@galop.org.uk


Download an application pack to apply

Please send completed applications and equal opportunities form by email only to recruitment@galop.org.uk