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Digital Development Project Manager – Freelancer brief

About Galop

Galop is the UK’s LGBT+ anti-abuse charity. Founded in 1982, we have been championing the needs and protecting the safety of the LGBT+ community for nearly 40 years.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies.

We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run two national support helplines: one for LGBT+ victims and survivors of domestic abuse, and the other for LGBT+ people who have experienced hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support.

We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.


Overview of the Digital Development Project

Galop intends to appoint a freelance project manager to coordinate the development of several key areas of its digital work. We have received funding to deliver improvements to key areas of Galop’s digital infrastructure, work which must be completed between October 2021 & February 2022.

The project will develop our CRM to improve its functionality for our clients and staff, as well as improving our data for monitoring and evaluation purposes. The project will also expand one of our online services – a chatbot to provide information and signposting for LGBT+ victims of abuse and violence, their friends and family, and professionals. The Digital Development Manager will also create a framework/design for the improvement of our intranet. Depending on assessment and capacity, this role may also look across other small digital projects.

Working alongside technical specialists, the Digital Development Project Manager will ensure internal consultation is efficient and effective across the organisation. The Digital Development Project Manager is not expected to be a technical specialist as they will be working alongside these in each area of the project. They must, however, be a strong project manager, able to deliver high quality work to tight timelines and able to coordinate large groups of stakeholders.


We are seeking a freelance project manager to:

  • Develop a project plan and manage all internal and external consultation work
  • Develop briefs for technical partners as needed
  • Work closely with our technical consultants to ensure work is delivered on time, is within the brief and budget, and is of a high quality
  • Develop internal reference groups, interviews, or other means of gathering requirements for digital solutions which meet the needs of our organisation
  • Collate existing content for the chatbot and, using internal consultation at all levels, identify areas where chatbot is not meeting needs of our audience groups
  • Examine the existing intranet design and, in collaboration with the future users, identify the ideal design for implementation by our operations team
  • Work with the Director of Services, Operations Manager, our digital consultants, and any other key stakeholders to identify any other small scale improvements
  • Provide regular communications and updates to organisation on progress, risks and challenges


Appointment of Consultants

This appointment will take place through a private tender, issues to a selected number of individuals and organisations with relevant skills and experience.



Galop will award a contract of up to six months to a maximum value of £14,000. This amount is inclusive of all time, expenses, relevant taxes, or other associated costs.



A firm timetable can be agreed with Galop following appointment. All work must be completed by 28/02/2022 at the latest, and the project can run for up to four months prior to that date.


Application Process

Interested parties can contact Amy Roch (Director of Services and Deputy CEO) to discuss this opportunity further via email at amy@galop.org.uk. All expressions of interest must be received by 1/11/2021, and will be assessed as they are received so we encourage early application.

Shortlisted tenders will be assessed as soon as possible after this date with an intention to appoint by 10/11/2021 at the latest.

We reserve the right to withdraw this opportunity earlier if a suitable consultant is identified earlier and encourage tenders to be submitted as early as possible on that basis.